Browsing All Posts filed under »Innovation«

Show me your Bathroom Amenities & I will tell you Who You Are

August 22, 2010

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When listing the features that really matter in a hotel we usually find: a comfortable bed, a fast/reliable internet connection, a powerful hot shower and great breakfast in the morning. To this coherent list I would like to add the bathroom amenities. It’s like the restrooms in a restaurant, you don’t choose a restaurant because […]

Managing the last impression in hotels

July 21, 2010

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I was just reading last week that Tripadvisor just became the #1 most popular travel website ahead of Expedia. Let’s be honest, we all think the same, Tripadvisor is hotels worst enemy and the tool of the cowards. Ten years ago, the only solution we had to express our bitter feelings was the little guest […]

What did the Internet REALLY change in the hotel industry?

July 12, 2010

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The Internet in the hotel industry has been a revolution. No doubt about that. It has completely changed the way we find, discover and book hotels within 10 years. I would personally put the big turning point in 2002. However, how much the Internet has actually improved the bottom line in the hotel industry? Have […]

Innovation – why has the hotel industry missed the train?

July 6, 2010

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Interested about branding, my eyes always stop on articles about the great brands of this world. If you look at any chart, you will always find that all the brands listed are always brands that came up with great innovations. Whether it is 5 years ago, 20 years or 50 years ago. Each single one […]

Are management contracts hotel brands’ best enemies?

July 6, 2010

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This is something that is not always known by people outside of the industry but today it is very rare that large hotel companies such as Marriott, Starwood, Accor or IHG own any of their hotels. They own the brand that seats on the roof and are being paid management fees by the actual owner […]

Should internet access be free in hotels?

July 3, 2010

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That is an on going question and I didn’t manage to get my head around it yet. But one thing I know is that what I currently see doesn’t make any sense. Hotels are spending large amount of money to increase the guest experience, upgrading constantly the quality of bed linen, fancy bathroom amenities, sound […]

Budget hotel concepts will transform the hotel industry in Asia

June 26, 2010

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Travelling to the East has started in the beginning of the 20th century with the first hotels becoming famous for being the base of some legendary adventurous travel writers such as Graham Greene, Somerset Maugham or Joseph Conrad. The Oriental hotel in Bangkok, Grand Hotel d’Angkor in Siem Reap, The Raffles in Singapore, The Strand […]